REFUND POLICY

Thank you for enrolling with Phonix Group. Please review this policy carefully before making a purchase.

1. General

• All offerings are educational services and digital learning resources
• Once access to content, recordings, or workshops is provided, fees are generally non-refundable

2. Cancellations & Transfers

• Cancellation requests made 48 hours before the scheduled start date may be eligible for:
  • One-time batch transfer (subject to availability), or
  • Partial refund at our discretion, after deducting payment gateway charges
• No refunds for no-shows, partial attendance, or missed sessions

3. Technical Issues

If a technical issue occurs due to our platform and remains unresolved within a reasonable time, we may offer:

• Session extension
• Batch transfer
• Partial refund

The decision remains at the discretion of Phonix Group.

4. Refund Requests

To request a refund or transfer, email us with:

• Full Name
• Registered Phone Number
• Order ID / Payment Reference
• Reason for request

Approved refunds are processed to the original payment method. Processing timelines depend on banks and gateways.

5. Exceptions

• Discounted, promotional, or special-price programs are non-refundable
• Downloadable materials and bonuses are non-refundable once delivered
• Any “money-back” or assurance, if mentioned, is conditional and subject to documented participation and compliance with program requirements

For assistance, contact us at:
📧 Email: [Add Official Email]
📞 Phone: [Add Official Number]